Reviews

Here at First Encounters, we pride ourselves on providing the highest standard of customer service to our valued clients. We are proud to display the feedback kindly provided by clients who have experienced our service. Their comments can be found below – once you’ve had a look, click here to book your own ultrasound experience!

Cardiff Gate
4D BONDING SCAN WITH THE FAMILY
"Everything was just right. We felt so lucky to see baby number two smiling and waving on the screen."
@sophieevansofficial
GENDER SCAN AT FIRST ENCOUNTERS
"I can't recommend First Encounters enough, we had such a lovely experience with them."
@the_stephanie_story
SEEING BABY’S FACE FOR THE FIRST TIME
"Can't get over how amazing these scans are!"

@nikitaslittleloves
"Wonderful experience with absolutely lovely staff who put us at ease and provided a friendly face."
Lauren, October 2025
"Absolutely amazing. I have felt physically unwell with this pregnancy and being my first I’m really anxious but you all made me feel really comfortable and relaxed. Will definitely be back for my gender scan!"
Danielle, October 2025
"Was so much better than I ever expected. Very professional and friendly staff, helped to soothe anxieties and so glad my husband and I were told about First Encounters. Definitely will be checking in to see baby again soon."
Elizabeth, September 2025
"Absolutely perfect. We couldn’t have wished for anything more!"
Megan, August 2025
"Wonderful experience from the warm welcome to the calm scan experience. Everything went smoothly and we were very happy!"
Charlotte, July 2025
"After a scary few days over a weekend (the hospital couldn't scan me until the end of the week) I booked a scan with First Encounters on Monday morning and was seen at 12:30. They reassured me that my baby was fine and went through everything thoroughly. I can't recommend them enough."
Aimee, June 2025
"I can't thank you enough for my appointment, fitting me in last minute under stressful circumstances was so appreciated. The whole team was so wonderful and empathetic, and it was so lovely to see our healthy growing baby. Thank you for being so kind and caring, can't thank you enough."
Angharad, May 2025
"Staff were so caring and interested in baby. It was lovely to feel wanted and as though staff were as excited to see baby as we were. We did not want to find out the gender, and not once did we feel as though a member of staff knew and might slip up – it was very professional and nothing was too much trouble. Couldn't fault any part of our appointment. Would definitely return."
Lowri, April 2025
"Very friendly and informative staff for both of our scans. The secret gender reveal part was perfect and the staff were brilliant explaining the scan to our son."
Rebecca, March 2025
"Lovely experience from start to finish. All staff members were very professional and kind. We would highly recommend this place to friends and family."
Karolina, January 2025
"The best money we have ever spent. The staff are so incredibly kind and professional. Could not recommend enough!"
Beth, January 2025
"This was our second time using First Encounters and we were welcomed with open arms, made to feel comfortable and treated with respect. We are so happy with our photos and videos. Thank you so much."
Shannon, October 2025
"Such an amazing experience – we have not used First Encounters before and usually book elsewhere, however I will never look back. First Encounters are so professional and the service feels so personal. Will definitely be recommending to all my friends."
Darcie, September 2025
"The most welcoming scan experience I have had to date. The staff were so lovely and welcoming. I would highly recommend and would return to First Encounters for any future scans."
Amy, August 2025
"Just simply amazing! Second time we've been, will deffo be coming again."
Cerys, July 2025
"We couldn't possibly have wished for more. Everything was explained to us so clearly and thoughtfully. The team made sure our whole appointment was full of magic. From start to finish we felt listened to and understood, and I felt in very safe hands. I would definitely have more scans in the clinic due to a 10/10 experience."
Ellie, June 2025
"This is the second time we've used First Encounters. The first time we found out we had a missed miscarriage – honestly the scan saved me weeks of pain and also the staff were INCREDIBLE. I would not have known without their advice and it made a horrendous situation so much easier. This time was a much nicer outcome for us and honestly the staff were again amazing! I was in a right panic and they calmed me down, reassured me and got the good news on the screen so quickly and had tissues on hand! Thank you!"
Eleanor, May 2025
"Lovely, kind staff who talked me through everything, made sure I was fully informed at all stages and importantly made me feel at such ease. The service was AAA."
Sarah, April 2025
"I've had two scans at First Encounters now and both have been amazing. The staff are so friendly and caring, and they make you feel at ease instantly. The scan quality is fantastic and you don't at all feel rushed in and out as I was made to feel at another provider. Fantastic experience all round and would definitely recommend to others."
Natalie, March 2025
"Lovely experience, friendly staff, very warm and welcoming. Would 100% recommend to anyone, thank you for such an inviting experience."
Keeyana, February 2025
ultrasound scan ultrasound scan

Zoe & Antony’s Story

First-time mum Zoe and her partner Antony visited our ultrasound clinic several times over the course of Zoe’s pregnancy. Read all about their First Encounters experience!
“First Encounters were there to support us every step of the way. We can’t thank the team enough!” Read More