Here at First Encounters, we pride ourselves on providing the highest standard of customer service to our valued clients. We are proud to display the feedback kindly provided by clients who have experienced our service. Their comments can be found below – once you’ve had a look, click here to book your own ultrasound experience!

Cardiff Gate
"What a lovely experience! We were welcomed immediately by the lovely receptionist who was warm and friendly. We waited for 5 minutes to be seen and was then escorted into the room where the scan would be. Our Sonographer put us at ease straight away and explained the process. Seeing our baby for the first time was just magical. I immediately burst into tears - the Sonographer had tissues at the ready. I would highly recommend the earlyAssure scan to anyone. Worth every penny!!!"
Nicola - Google 5 Star
"Excellent experience. All the ladies were very welcoming and informative. Loved our experience of seeing our baby for the first time. Would highly recommend! X"
Emma - Google 5 Star
"Very well organised, modern large rooms with excellent view of screens. All staff were friendly and welcoming. The sonographer was able to tell the gender of our baby within minutes then proceeded to share the images of our baby with us. We also purchased a cannon to launch to find out the baby’s gender which the team kept secret for us. Highly recommended."
Samara Brake - Google 5 Star
"Our experience at First Encounters was second to none. After experiencing 5 losses, I was incredibly emotional and anxious about the scan, but every lady that I came in to contact with was absolutely wonderful. They were all so kind and patient with me and really reassuring throu ghout. I felt at ease around them and felt as though I could ask questions and get honest feedback, delivered kindly. We were so lucky that this time, our scan was a positive experience and I have no doubt that the environment created by First Encounters supported this."
Ellie - Google 5 Star
"First time coming here yesterday. Was very pleased with staff, helpful kind and reassuring. Will definitely be coming again."
Ffion - Google 5 Star
"Easy process to book/make amendments to booking etc. Staff were all so friendly and made you feel welcomed and at ease! The clinic it’s self was also immaculate and really calming. Thank you."
Char - Google 5 Star
"Can’t thank First Encounters enough for my visit today. Made us all feel very welcome and were very patient with baby not co operating for the 4D images. All the staff were extremely kind and helpful. Would most definitely recommend."
Menna - Facebook Review
"What a fantastic team! I would not use any other company! We have previously tried other companies and they have been completely incompetent and poor in what they do these lovely girls were so friendly and professional and obviously very experienced in what they do could not of asked for a better experience what a fantastic experience today highly recommended."
Emma - Facebook Review
"we just want to thank First Encounters Ultrasound Cardiff Gate for our amazing experience the most beautiful images and videos of our little girl the whole experience has been incredible would recommend yourself’s to anyone."
Trina - Facebook Review
"Came here for a reassurance scan at 9 weeks and was such an amazing experience, made us feel so welcome the ladies doing the scan were lovely thank you so much for such a lovely experience xxx"
Lauren - Facebook Review
"Friend recommended it from her experience, really amazing experience, lovely place and staff, thank you for everything"
Sarah, Newport - Clinic Feedback Form
"Value for money, very friendly staff, reassuring"
Jenny, Port Talbot - Clinic Feedback Form
"Feedback from our friends who recommended your service, thanks so much for such a memorable experience, you have made our day"
Louise, Newport - Clinic Feedback Form
"Recommended by a friend, excellent, kind, friendly and professional"
Kiesha, Weston Super Mare - Clinic Feedback Form
"Brilliant will be coming back again, lovely people"
Emily, Weston Super Mare - Clinic Feedback Form
"Very pleased, can’t believe how good they look"
Gemma, Cowbridge - Clinic Feedback Form
"Best value for money, review on the internet were very good and popular, staff very friendly, excellent service from start to finish"
Carrie, Aberdare - Clinic Feedback Form
"Website provided all relevant and clear information that we required"
Louise, Llandaff - Clinic Feedback Form
"Packages were very good, excellent service, will recommend for sure"
Vania, Cardiff - Clinic Feedback Form
"We wanted a Heartbeat bear, really friendly, professional, put you at ease, thank you"
Victoria, Torfaen - Clinic Feedback Form
"Reviews on facebook, I’m pleased with how patient and co-operative everyone was, thanks for inviting me back for a rescan"
Kirsty, Pontywain - Clinic Feedback Form
"Wanted to find out gender before 20 week scan, excellent we will be coming back for a 4d scan"
Zoe, Bridgwater - Clinic Feedback Form
"Excellent value for money and the heartbeat bear, amazing"
Jessica, Wootton under Edge - Clinic Feedback Form
"Kind, considerate and conscientious service, very thorough, would definitely recommend"
Rebecca, Cardiff - Clinic Feedback Form
"The packages displayed online were very clear and played a huge part in choosing First Encounters, it was brilliant, thanks again"
Kimberley, Bristol - Clinic Feedback Form
"Very friendly and helpful staff, great experience"
Harriet, Bristol - Clinic Feedback Form
"Previous customer, always professional and friendly, excellent service"
Gemma, Bridgend - Clinic Feedback Form
"Heard about great service from family member"
Bethan, Ebbw Vale
"Heard how good it was through a friend, fab to be on a bank holiday so family and partner can come and not have to take time off work, thank you"
Natasha, Weston Super Mare - Clinic Feedback Form
"Came here for a gender scan, service was excellent so I booked an ultimate scan"
Leanna, Bristol - Clinic Feedback Form